Production and Ordering
How do I order
Simply select the product you would like, pick the quantity and any additional options you may require. Upload your artwork and you can then pay online using our secure payment system. Your order will then be printed and delivered to you.
How long will my order take?
Production times vary depending upon the exact product. Refer to the product page for production times. Some products offer Standard, Fast or Priority Production if you need your printing urgently.
Do you accept Custom Orders
If you have a project requiring something outside our standard product line we can look at your request and provide solutions for you. Simply provide us with the details of your request using our quote form. Custom orders are generally for medium to large quantities.
Can I use different artworks on a single run?
Our prices are based upon a single artwork per print run. This is also the case if you wish to have a common artwork one side and separate details or art on the reverse. For example you cannot order 1000 business cards and split this into 250 x 4 different artworks, they must be processed and priced as 4 different orders.
Can I get a sample?
Just email us and request a sample pack. We can send you samples of business cards, flyers, foil colours, paper stocks. Just ask.
Do you print Digitally or Offset?
We print using both digital and offset print methods depending on the product and quantity. Most Posters and banners are printed using large format digital equipment. Flyers, business cards and similar products are printed offset or digitally depending upon quantity.
Can you do PMS/Spot Colour Printing
PMS and Spot colour print is by custom quote. Metallic and fluro PMS colours are also available. Please be aware that the use of spot / PMS colours will increase the cost of your order, and are suitable for use on medium to large orders, or those of a high value.
How Do I send you my files?
When placing your order you can upload your artwork files directly on the order page. If you have large files they can be emailed to us directly after placing the order. Please note this in your order notes. If you have a FTP / Dropbox or other link to your artwork/files, email this to us after you have placed your order.
What If I am not happy with my order?
Just let us know what the issue is. We love our customers to be happy. Email us with your problem and include images of the issue where possible. Refer to our terms and conditions for further information.
Do I have to provide my own artwork?
All our prices are based upon you providing print ready artwork for your order. If you require artwork layout or alterations this can be provided at an additional cost.
A great printed item starts with great design. We suggest you engage a graphic designer, typesetter or finished artist to provide high quality print ready artwork. This ensures a high quality finished printed item.
You can refer your designer to our templates section for the products that you require.
What is a print ready file?
A print ready file is a high resolution PDF file, with bleed, trim marks, CMYK format with no alteration or further work required. We simply place your finished artwork on our print run. The best file format to supply us with is a PDF. This format includes all fonts, images and art details, the layout you see on your screen is what we print.
Please ensure your artwork is in CMYK format, not RGB. For the best results, engage a Graphic Designer to prepare quality artwork for your business.
The print ready file will be set up to the correct size with correct placement of text and bleed with our recommended safe print areas. Colour spaces are correct for the required product and vector art and outlined text is applied where applicable. For more information on providing artwork please see our information on File Setup. Or to download our print guideline templates see our Templates page.
What if my artwork is not print ready?
All files will be checked for print readiness. Major discrepancies will be notified and new files may be requested, this will add to the production time. If we are required to amend the files some extra cost may be incurred.
CD and DVD Manufacturing
CD / DVD Printing
We print directly to the face of the CD, DVD or DVD DL. All print is full colour. Disks can be duplicated with your data / audio / video. We also can provide various packaging options as required for your order.
Can you make Blu-ray Discs?
We can create Blu-ray print orders. Prices are by quotation only
Duplication or Replication?
There are two methods of getting your data or music onto a disc, Duplication or Replication.
Duplication - This process involves ‘burning’ the data onto premade recordable disc media with a laser, similar to the process used in most home computers to copy or burn discs.
Duplication orders can be turned around quickly and there is no minimum quantity. This process is typically used for quantities of 10-1000 discs and jobs with tighter deadlines.
Replication - Replication is used for large scale production of discs. The process involves creating a glass master of your disc, this then is used to make a nickel ‘stamper’ which is then used on an injection molding line to create the discs from scratch.
Due to the setups involved this process has minimum quantities of 500 units. The process also takes a little longer than Duplication so cannot be used for rushed or short turnaround orders.
Supplying files for CDs and DVDs
When creating an audio CD we prefer to be supplied with either a pre-checked master disc or a DDP file set.
Please check all discs prior to supplying, it is worthwhile testing your media in several different CD players for consistency.
We suggest where possible to use a professional mastering service where possible and affordable to help you with this process.
If creating your own master please ensure you burn as an audio CD encoded at the highest possible quality. Make sure you verify your disc and listen to check for any errors.
We can accept individual music files (.wav, mp3, etc) as a last resort. Which we then create a master to copy. Please note though that as this is a complimentary service, and we are not familiar with the source material we are not responsible for the sound levels and quality or the final output.
When supplying your files for a DVD order you will need to supply a DVD that has been authored to work in a DVD player. You cannot supply just raw video files, these will need to be authored as a DVD disc which will incur additional fees. You can also employ our services to author your DVD disc for you call or email us for a quote as prices vary depending on how complex your authoring requirements are.
If creating your own master DVD please verify and check your DVD for any errors prior to supplying to us.
Data Discs - CD or DVD
When supplying your files for a data disc order. It is recommended that you supply us with either with a master disc, a disc image file (iso, udf etc) or a zipped file with a document listing all files included that need copying.
When creating your master disc ensure you use disc verification and that you check your finished disc for any errors.
How much is delivery?
Our flat delivery fee is applied at checkout
This is standard, road delivery. Additional costs apply for express delivery or direct couriers, this can be arranged by contacting us with your order number.
How will my order be delivered?
All orders provided with a standard street address will be delivered by courier. Please use an address which is attended during the day or has a secure drop off point as redelivery is not possible and all parcels will be marked ok to leave. Orders providing only a PO Box will be sent via Australia Post. This may delay delivery.
Can I collect my order?
Orders can be collected by prior arrangement where required. Please let us know when placing your order.